Job Description

IT Support Analyst to provide 1st and 2nd line support for the IT services of the department, including the problem solving of routine technical issues.

• Acts as the routine contact point, receiving and handling requests for support
• Investigates problems in systems, processes and services.
• Installs or removes hardware and/or software, using supplied installation instructions and tools including, where appropriate, handover to the client.
• Identifies and resolves issues with applications, following agreed procedures.
• Identifies and resolves network problems following agreed procedures.
• Carries out agreed operational procedures, including network configuration, installation and maintenance.
• Uses database management system software and tools to collect agreed performance statistics.
• Following agreed procedures, identifies, registers and categorises incidents

Required Knowledge, Skills, and Abilities

• System Administering
• Databases
• Outlook
• Desktop support
• Excel