Job Description

Critical purpose of role:

• Ensure high quality plans by auditing designs in advance of delivery
• Train and coach the design team to enable the consistent delivery of accurate orders and aesthetic plans
• Support the design process by conducting home surveys that ensure accurate measurements are used
• Reduce errors within the business
• Support the contact centre team by assisting them with resolution
• Maintain safe showrooms by completing daily, weekly and periodical Health and Safety checks

Main Responsibilities:

• Complete detailed in store plan checks for orders and highlight any potential installation or product issues that could impact the installation process and lessen the customer experience
• Provide feedback to Designers following a plan check, addressing errors identified
• Audit compliance documentation uploaded from the showroom to ensure standards are being met
• Coaching and developing the design team by reviewing orders with them to highlight areas of improvement
• Provide training and development with the relevant Designers when errors are identified multiple times
• Identify and report to the Showroom Manager any additional training requirements with individual Designers
• Provide constructive feedback on opportunities identified with the planner, systems and training to improve efficiencies
• Review all orders prior to checking to ensure accurate measurements documented and arrange appointment for measurements to be taken if there are discrepancies
• Visit customers property to complete home surveys and highlight any potential installation or access issues that could lessen the customer experience
• Hosting regular team briefings to train new features in both the planner and product
• Support error reduction by managing weekly reports highlighting potential future issues
• Attend regular meetings with the other Auditors to offer improvement feedback and share ideas
• Complete the daily and weekly health and safety checks within the showroom
• Seen as the expert and go to person within the showroom and contact centre for planner and product related queries

Required Knowledge, Skills, and Abilities