Customer Assistant
Full Time
Job Description
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
- Heads-up colleagues with no operational function, bar standards and sizing, with primary role to confidently & pro-actively engage customers.
- Positioned across the customer journey to ensure there is a consistent, though non-invasive, touch point throughout the store.
- Equipped to sell through every channel through proficiency in using all digital selling tools.
- Advanced knowledge of full store range to make confident omni-channel recommendations including VPR tools
- Every Specialist equipped with a Pay with Me device and supported by mobile payment podia to be able to conclude customer journey and support tilling function.
- Have an enhanced connection to the team in the format of Buyers & Sellers to relay back at pace key feedback and opportunities.
- Advanced level of engagement and communication skills to make genuine connections and bring product and recommendations to life.
- Wearing own well-styled outfits, influencing sales through own outfit choices.
- VIP Fitting Room Host leads daily events with local community on a weekly cycle.
- Understands how M&S operates, its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Required Knowledge, Skills, and Abilities
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Reference no: 92436