Job Description

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. You'll be using your creativity and communication skills to inspire customers and will be the friendly face of the Trust. You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent. You’ll also assist in welcoming visitors to the historic watermill and checking them in for any pre-booked experiences.

Benefits for working here include:

• Flexible working whenever possible
• Free parking at most locations
• Free entry to our properties for you, a guest and your children (under 18)
• Substantial pension scheme of up to 10% basic salary

Hours: Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. Shifts are either 5 or 6 hours long, and we aim to offer 1 to 2 shifts a week during school term time and 3 to 4 shifts a week during the school holidays. Weekend working is required as part of the role.

Required Knowledge, Skills, and Abilities

• Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
• Proven experience of working to measurable targets
• Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
• Skilled listener with great people skills
• Strong written and verbal communication skills
• Well organized and able to work with minimum supervision