Job Description

You will be all about making sure every customer receives the very best service, every time, at the till or out on the shop floor. Thanks to your warm friendly manner, helpful approach and great product knowledge, customers will keep coming back to us every time they need to tick those to-dos off their list. Taking huge pride in what you do, you’ll make sure that the shop floor looks shipshape, and all of the stock is in the right place and of course, looks its best.

Naturally, we don’t expect you to know wilko inside and out. Which is why we train and develop our Customer Service Assistants to build the knowledge, confidence and skills they need to be the best and keep our customers smiling. However, you will need a genuine enthusiasm for customer service, the motivation to learn and a real passion for helping people – no matter what they need from us.

Rewards & Benefits

Depending on your grade, your holiday package will range from 28 days – 38 days, including bank holidays. There is also the option to purchase up to an additional 10 days holiday. Speaking of holidays, we also own a range of holiday homes across the country so if you fancy a weekend away, we could get you a great deal.

Required Knowledge, Skills, and Abilities