Job Description

• You’ll inspire and respect our customers and your colleagues whilst sharing a great amount of fun
• You’ll build your knowledge to understand our customers and adapt your style to help answer questions, improve customer satisfaction and loyalty
• If things don’t go to plan, you will be confident to discuss, investigate and resolve every customer question or complaint
• Your drive to achieve will lead you to rise to the challenge and exceed all your Contact Centre targets
• You’ll be confident and able to respond to all types of customer contacts including phone, email, letter & social media
• Our customers will be at the heart of everything you do, you’ll ensure they understand exactly what you and our business can do to help them, you will take pride in your work is accurately documented

ABOUT THE OFFER

• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Excellent rates with foreign exchange and discounts with retailers
• Discovery day – time to spend working at a local charity or community
• Pension scheme and life assurance

Required Knowledge, Skills, and Abilities

• Excellent customer service skills
• Strong commitment to achieve targets and overcome challenges
• Team player who engages and collaborates at all times with customers and colleagues
• An organized individual who takes pride in their work and responsibility of their own development
• Ability to use initiative to proactively spot and resolve potential problems
• Passion to work within the tourism, although travel experience is not essential
• Confidence to handle multiple customer contacts and administrative tasks in numerous systems whilst complying with procedures
• Flexibility to work variable shift patterns each week which include evenings & weekends.
• You will have a suitable space that allows you to work comfortably and away from general ‘home’ activities
• You will be required to have a suitable broadband connection that has a download speed of at least 10 Mbps and an upload of at least 3 Mbps
• Be prepared to work onsite in our Swansea Contact Centre for part of the week