Job Description

Providing support and direction in the delivery of KPIs, you will deliver exceptional standards and friendly, helpful and efficient customer service. You will also ensure that the café complies with statutory standards, policies and procedures.
You will:

• Assist in the achievement of sales targets and cost control
• Promote good communications and help to deal with employee and volunteer issues
• Support the delivery of coaching, mentoring and training to the team
• Help to manage and recruit volunteers and employees
• Complete café reporting requirements

Benefits

• The chance to make a positive, lasting impact that changes lives, communities and society
• An employee benefits package that gives access to an exclusive rewards website, 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face sessions built-in
• Opportunities to discuss flexible working
• Access to award-winning e-learning and development
• Opportunities to develop new skills and progress your career
• A great pension scheme
• Enhanced Family Leave schemes
• Six weeks’ company sick pay
• 25 days’ holiday plus paid statutory Bank Holidays

Required Knowledge, Skills, and Abilities

• Experience at a supervisory level within a similar retail environment
• Knowledge and experience of general administrative processes
• Knowledge of EPOS systems
• Excellent customer service skills
• The ability to proficiently use standard IT systems
• Good literacy and numeracy skills

Applicants should be aware that the post will only be offered to successful candidates subject to pre-employment checks. This may include a criminal record check.