Job Description

Working on the branch floor alongside your team, you’ll make sure they are fully trained and performing at their best. You’ll have the confidence to manage a high level of customer expectations and have an in-depth knowledge of all our products and services. You’ll also be responsible for creating and implementing your branches business plan.

Our branches are always busy, so you’ll have to be organized and able to work quickly while still giving the best service. You’ll have the support of your management team to help with training and guidance.

You’ll also need to be able to use our computer systems and processes. But don’t worry, we’ll train you to do that.

The extras you’ll get

• A personal pension (most people put in 7% of their salary which we’ll top up by a further 16%) 
• Up to two days of paid volunteering a year
• Buying or selling holiday (25 days holiday) 
• The chance to buy things like dental cover
• A loan of up to £1,000 with 0% interest to cover your rental deposit or other emergency costs. 
• Paid time off or flexible working if you have a housing emergency.

Required Knowledge, Skills, and Abilities

As a minimum requirement you’ll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top notch customer service and creating positive outcomes.

You will have experience of managing people and working in a busy retail environment. Leading by example; with a commercial understanding and knowledge of financial regulations and processes. You will be able to monitor and explore branch activity to spot opportunities and make your customers better off.

By being resilient, versatile and flexible you will be able to prioritise effectively and deal with ever-changing requests.