Job Description

The Customer Service Coordinator will be managing orders from end to end by working with all departments within the business to ensure on time delivery is met and exceeded for all customer orders. The Customer Service Coordinator will build sustainable relationships of trust through open and professional communication.
Key responsibilities include:

• Develop and maintain excellent working relationship with customers to ensure that their requirements are met and that they are receiving an exceptional level of service.
• Ensure all customer orders are processed accurately within a timely manner for systems and spare part orders.
• Processing of Internal system spare parts orders
• Work cross-functionally with departments such as Market Managers, Engineering, Planning, Production, Quality and Dispatch to comprehensively understand order status.
• Manage customers’ expectations by communicating effectively with regards to delays/issues.
• Respond to and resolve all enquiry & complaints received in a professional manner.
• Co-Ordinate with logistics and courier companies in arranging shipments.
• Manage demo stock availability by overseeing and coordinating logistics for each machine.
• Attend daily & weekly Production meetings.
• Run weekly open order books specific to each customer and distribute accordingly.
• Process invoices and credits on a weekly basis ensuring optimal position by month end.
• Work with Inside Sales Team Lead to achieve business KPIs
• Maintain close working relationships with Service team to make sure both SAM and SVM processes are continually aligned from an order entry perspective.
• Maintain pricing for spare parts order creation, involvement in yearly price list releases.
• Work alongside quality department in order to raise new chargeable orders for warranty claims of which will be credited on return of goods.
• Engage in process improvement and change projects
• Maintain flexible working hours at month end to meet the needs of the business as and when late shipments are scheduled.

Our Offer to You

• Competitive Salary
• Employee bonus scheme
• Life assurance
• 25 days holiday + bank holidays
• Employee Assistance Programme
• Work in a state of the art building

Required Knowledge, Skills, and Abilities

• Experience working in customer service.
• Experience within a manufacturing environment would be desirable.
• SAP knowledge and experience preferred.
• Experience working within a close team environment.
• Experience in sales order processing.