Job Description

You deliver a professional administration service to all functions within the Operational Estates and Facilities Department. You will need to demonstrate excellent levels of customer service, be able to manage workload on a priority basis from a number of sources and be able to communicate effectively through a variety of media. You will be expected to communicate with all stakeholders in a positive and proactive manner and ensure commercial enquires are not only captured and converted, but that the customer journey is an excellent one.
You will ensure that filing related to conferencing and events is well organised and effective communication to the delivery teams is maintained at all time. Using MS Office as well as bespoke University software to undertake your duties and ensuring social media and web presence is up to date, relevant and engaging.

BENEFITS –

• Annual leave entitlement is 28 days’ annual leave per year, plus 8 bank holidays and 4 University closure days

Our employees get access to a great pay and benefits package in recognition of their valued contribution including:

• Good pay and conditions; as an accredited living wage employer, we offer competitive pay
• Family-friendly policies that provide for flexible working, including additional paid maternity and paternity leave
• Career and development opportunities, including support to gain further qualifications
• Support for mental health and wellbeing, including occupational health and counselling support services
• Staff discounts on a range of products and services
• Travel schemes, including the cycle to work scheme

Required Knowledge, Skills, and Abilities

• A good level of general education as well as excellent customer service skills
• Previous experience of interacting with customer, face to face, over the phone and via email
• Evidence of effective organizational skills as well as administrative and MS Office skills
• Excellent interpersonal and communication skills
• Event or catering administration experience
• Be able to work effectively as an individual including being unsupervised, as part of a team
• The ability to work flexibly in terms of duties, shifts and campus location to meet business needs

Having a Business Administration Level 4 as well as experience of working in Higher Education would be advantageous to your application, along with the ability to speak Welsh.