Job Description

My client are a global organization who offer a hugely supportive working environment for all staff members. They provide full training and offer excellent career progression up to senior management level.

• Managing a high number of inbound calls
• Recording all correspondents on the CRM system in a accurate manner
• Provide an excellent standard of customer service
• Organize confirmations for medical appointments
• Process payments
• Operate in accordance with FCA regulations

What's on Offer?

The Swansea based Customer Service Advisor can expect

• Pension scheme
• Employe disocunts 
• Travel discount
• Hybrid working (Swansea office for 5 meetings a month, rest from home if you choose)

Required Knowledge, Skills, and Abilities

• Excellent communication skills
• Organized with the ability to multi task
• Accurate with good attention to detail
• Ability to work well under pressure
• Flexible to work 24 hour shift pattern (will include days/evenings/nights/weekends)