Job Description

The office opening hours are between 8-8pm on weekdays and 9-5pm on weekends. Your contracted hours will be 38.5 hours per week, and you have the option to build up some flexi hours to use as time off throughout the year.

Job Purpose:

• Provide excellent customer service to our customers and staff.
• Taking New Business calls daily.
• Using tools provided to negotiate and accept New Business customers.
• Upsell multi-van, multi-product and add additional add-on’s such as Breakdown Cover.
• Follow compliance guidelines and procedures.
• Log front line complaints.
• Hit department targets.

Main Responsibilities:

• Answer calls efficiently and provide fantastic service whilst attempting to accept New Business customers.
• Go above and beyond for your customers by providing excellent customer service.
• Ensure work is dealt with accurately and to a high standard.
• Accurately read scripts and follow procedures correctly.
• Be a team player.
• Suggest positive solutions for customer journey.
• Attend training sessions and take feedback on board.

Required Knowledge, Skills, and Abilities