Job Description

The Benefits

• 21 days’ holiday plus Bank Holidays
• Free parking
• Pension
• Paid OT
• Casual dress

This is the ideal role for a proven customer service professional to advance their career with one of the leading outdoor living companies in the retail space.
So, if you are ambitious, enthusiastic, and are looking for a career with uncapped earning potential, we want to hear from you.
You will provide support to our new and existing customers via phone, email, live chat and more.
Undertaking a range of outbound tasks, you will phone customers with order updates and potential sales opportunities, ensuring every one of them is happy.
You will also make sure that our excellent Social Media footprint is maintained, from Trust Pilot to Instagram.

Required Knowledge, Skills, and Abilities

• Experience dealing with customers face to face, over the telephone and via email
• Experience of customer service
• Experience of dealing with customer complaints
• Good listening skills
• Problem-solving skills