Job Description

The role of the Sales Advisor is to support an environment of genuine customer connection looking to maximize sales, through a high level of service and always strives to go the extra mile. Be a proud and passionate ambassador of company, who understands and promotes the company “Mission Statement” and “Strategy”.

Main responsibilities

• A high level of team participation, working with integrity and respect for others 
• Actively drive and document your own learning to contribute to the success of the team and location
• Be adaptable and flexible to the needs of the business in support of the team and the location 
• Collaborates with the teams in all meetings and briefings
• Supports new hires within the team through friendly mentorship 
• Display a dedicated approach to self-awareness and self-development
• Understand the core values and culture of Ted and reflect these in all efforts
• Use all available tools and information to keep up to date on current product and increase awareness of the product in terms of Called, Color, Composition, Cost, Care, Cut (The 6 C’s.) 
• Follow merchandising guidelines, replenishment method and housekeeping standards to ensure that Ted is represented at the highest level
• Demonstrate a keen personal interest in company and supports brand messaging
• Demonstrate all requirements of School of Excellence 
• Delivering Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding the impact of actions on the customer experience and sales
• Have a good understanding the variety of customer profiles and use of sales techniques in order to build loyal customer relationships both online and offline 
• Actively seeking knowledge and taking personal ownership of achieving and exceeding location KPI’s and supporting all brand promotions and campaigns
• Be proactive in the capture of customer data at PoS – where relevant – and understand how this actively informs customer relationship management 
• Keep yourself and customers up to date on and take an active interest in sharing Ted’s social media activity 
• Proudly support the integration of new technology in to our customer service proposition
• Deliver a warm and memorable customer service experience
• Follow Company policies and procedures with an ability to work unsupervised 
• Adhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe conditions to management
• Adhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to management.

Required Knowledge, Skills, and Abilities