Job Description

You will communicate with supporters via live chat to provide charity updates and obtain donations. Your efforts will mean Cerebra can carry out life-changing research and we keep providing the services that guide families through their daily challenges and let them know they’re not alone.

What we offer you?

• Working from home allowance
• Bonus Scheme
• Flexible, multi-shift patterns over six days
• 29 days annual leave (including bank holidays)
• Provision of IT Kit
• Full training and daily support

Required Knowledge, Skills, and Abilities

• Eligibility Criteria
• A confident conversationalist and patient listener to get the most from the call, build rapport with company’s supporters and encourage donations
• An ability to empathize with supporters and families
• Good objection handling skills to respond in a way that alleviates concerns and allows the call to move forward in a constructive and inspiring way
• A ‘can-do’ attitude and self-assured personality to represent the charity in a positive manner
• One year telesales/customer service experience will be very desirable
• You should live within a 30 mile (approx.) radius of head office in Carmarthen.
• Have access to your own mobile phone. This is for security access to our secure systems and you will not incur any costs.
• Good internet download and upload speeds to be able to work from home.