Job Description

Key Accountabilities:

• First and second line support telephony, IT applications and desktop
• Responding to phone calls, emails and face to face requests
• Provide routine maintenance of equipment and applications
• Troubleshooting of infrastructure faults on physical equipment
• Creating and tracking tickets
• Create and maintain records

Required Knowledge, Skills, and Abilities

The role of the Network Engineer is to support the Service Desk Manager, in close co-operation with other colleagues, with the responsibility for successful implementation and ongoing management of Unified Communications applications and systems, as well as implementation of strategy and programmes of work.