Job Description

We are looking for candidates who do more than check boxes; if you are passionate about providing great customer service, love travel and enjoy talking to others about your travel experiences we want to hear from you. Successful applicants will be adaptable to different working environments and have a strong eye for detail. 

What does the role involve?

• Building relationships and getting to know your customer, tailoring their experience based on their destination
• Becoming a travel money ambassador, providing support and advice on great products and services
• Whilst you may be required to work independently, you will be working inclusively in a wider diverse team
• Engaging with customers to process all foreign exchange transactions accurately and efficiently
• Delivering on key performance goals both procedural, operational and customer focused
• Processing daily online request and deliveries
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

We believe our colleagues are our key differentiator. We aim to create a safe and dynamic environment where all colleagues can thrive, feel supported and engaged, and reach their full potential.

• Company pension scheme
• Holiday – 22 days plus bank holidays! We are keen to reward loyalty, so the longer you work with us, the more holidays you get
• Employee discount platform with Everyday Rewards
• Employee assistance programme

Required Knowledge, Skills, and Abilities