Job Description

This is an excellent opportunity for a Customer Support Representative to join a dynamic solutions provider based in Port Talbot. You will join a projects team whereby you will be the point of contact for customer enquiries, questions and queries. You will also:

• Communicate effectively with customers regarding their quotations and orders to establish and manage expectations
• Review various project specifications, technical drawings and data to provide an accurate quote to the customer
• Manage customer expectations whilst taking responsibility to ensure outstanding actions are completed as promised.
• Liaise with various teams, including the production, dispatch and transport team to confirm timelines and to ensure all orders are completed on time and correctly.
• Input all quotes and orders onto the SAP system, establish margins and verify pricing
• If applicable, verify the PO number against the quotation, ensuring all information and data is complete and accurate
• Provide weekly stage reports and reviews
• Ensure all systems are kept up to date and managed effectively.

You will receive:

• Early Finish Friday’s and free parking onsite
• 25 Days Holiday + Bank Holidays
• Great opportunities for development within the business
• Full training for the role

Required Knowledge, Skills, and Abilities

• Previous experience within customer service, ideally within manufacturing
• Understanding of Technical drawings and fluency in a foreign language would be beneficial but isn’t essential
• The ability to multitask and priorities your own workload
• Passion for providing excellent customer service to all customers.
• Excellent communication and IT skills, including Microsoft Office and SAP
• The drive to learn and develop within the role and business
• Comfortable working within a busy team