£8.8 - £11.09 Per hour
Customer Assistant
Temporary,Part -time
Job Description
- Welcome customers and provide customer whilst you prepare them to take part in their activity
- Deliver the adventure, ensuring an amazing customer experience
- Host schools and education groups, helping children to take new adventures and overcome their fears.
- Fit, remove and inspect harnesses and protective equipment
- Demonstrate and ensure the safe system of activities at all times
- Instruct and brief customers on safety procedures and the safe way of experiencing activities - evaluate participant competence to continue beyond the briefing stage
- Monitor and patrol the course; ensure all participants are safely conducting themselves and assist participants where necessary, carry out emergency drills in accordance with company directives and training, and ensure all landing sites are maintained to the correct standard
- Help with local marketing as required by the Site Manager/ Deputy Manager
- Carry out course checks and record/report findings
- Caring for equipment and facilities
Required Knowledge, Skills, and Abilities
- A ‘customer comes first’ attitude with drive and enthusiasm to achieve customer WOW!
- Safety conscious frame of mind, with a professional outlook
- Able to work under own initiative without supervision – there’s always someone around to help if you do need support
- Excellent interpersonal and communication skills
- High standard of personal hygiene and appearance
- Enthusiastic team player who is able to work with other colleagues in a dynamic working environment
- A cheerful disposition, even when under pressure
- Must like working outdoors and have a good head for heights
- Must be able to demonstrate attention to detail and ability to diligently follow procedures
- To be able to get to site - which may mean having your own transport as some of our sites are remote without public transport links
- Able to perform all physical duties (with reasonable adjustments where required)
Reference no: 92748