Job Description

You’ll create a guest first impression from the moment they walk through the door to the time they leave, your welcoming words and smile will help all our guest’s feel at ease, enjoy their stay and want to return, time after time.

What will I do as a Reception Team Member?

• Welcome and check guests into the hotel for their stay.
• Be on hand to answer any questions or queries you’ll be more than happy to share your knowledge about our products and services; as well as the local area and surroundings.
• Understand our systems and brand standards that enable you to deliver an outstanding guest experience.
• Be able to deal a problem, should it arise, and go the extra mile to solve it.

And if that wasn’t enough, you’ll enjoy a range of great benefits like:

• Company’s Privilege Card, which gives you up to 60% discount on hotel rooms and 25% discount across our restaurant brands
• huge discounts on our famous Premier Inn Hypnos Mattresses, pillows, and beds
• discounted on-shift meals, starting from £2 or 50% off the standard menu price
• Costco membership and other retail, gym and leisure discounts including Virgin Experience Days and O2 Open Employee discount.

Required Knowledge, Skills, and Abilities

You don’t need previous hotel experience to join us in this role. It’s all about what you can bring as a person. You’ll need to:

• Be comfortable working as part of a team, in a fast-paced environment.
• Have a passion and natural flair for delivering an outstanding level of customer service and dealing with a wide variety of people.
• Have good computer skills.
• Be a natural problem solver.