Job Description

The Cashier will provide an essential public interface for this operation. Individuals employed in this role will be able to communicate with the general public in a helpful and informative manner, as well as being able to carry out the tasks required accurately and efficiently

Key elements of the role;

• To liaise with members of the public and give advice regarding the clamp and removal procedures in a courteous manner ensuring that our customer care policy is adhered to at all times 
• To advise the public on payment methods and other issues regarding enforcement action taken on their vehicle
• To assist in giving our customer a full and comprehensive service according to laid down procedures 
• Production and storage of all documentation required to operate the pound
• Inform Enforcement officers or Recovery drivers of any release details or any vehicles to be impounded 
• Ensure all vehicles impounded are logged with the Police, and all payment and release procedures are followed
• Will be required to compile reports, daily logs and operate the Taranto system (full training will be given) 
• Administration of the day-to-day routines of the pound, including dispatch control, cash handling and reconciliation and reporting procedures
• Must be flexible in their attitude to working hours, locations and must be prepared to take on other roles, temporarily, as required by the operation 
• Be presentable and show high levels of personal integrity and honesty
• Assists the clamp & removal teams through contact with Police and Councils 
• To carry out the duties of the role with regard to company policies and Health & Safety procedures

You will be required to work 42.5 hours per week. Monday to Sunday (including some Bank Holidays). Flexibility for the role is essential

In return for your hard work;

• 20 days annual leave per annum 
• Pension scheme
• Free uniform 
• Award scheme
• Discount scheme 
• Training & development
• Employee Consultative Committee to represent the voice of colleagues

Required Knowledge, Skills, and Abilities

• The ability to communicate with customers, often in demanding circumstances 
• Previous experience in a customer service environment
• Strong communication skills with good written and spoken English 
• PC Literate
• Experience of using a Cash receipting system 
• Good working knowledge of Word, Excel and Outlook