Job Description

You’ll set a shining example of customer service and sales performance for your team. Running the shop floor, merchandising and supporting your team, the unique customer experiences you’ll create demonstrate why stores hold such a special place on the high street for two centuries.

We’re all about career development. You’ll get all the training and encouragement you need to progress. Work with us for a couple of years and you’ll be able to access education grants to help with tuition costs for you and your family.

Flexible family leave, employee life cover and maternity/adoption cover—you’ll get great quality of life in return for the great work you do with us. Joining a business that’s serious about meeting its Sustainable Development Goals and donates to the Retail Trust, you’ll be helping build a better future for you, your family and the industry you work in.

Required Knowledge, Skills, and Abilities

You’ll have shown your abilities in retail before—that’s why you’ll be confident stepping into the role of Sales and Service Manager. A great communicator, you’ll inspire your team to smash their targets and build great relationships throughout the business. Using retail IT, building rapport and handling customer service issues often all at once, your energy will make you an asset to the team (able to deputies for the manager when required) and you’ll be looking at more senior roles before long.