Job Description

We can offer you

• A brand new smartphone on an Unlimited data plan
• On-target bonus of 25%, paid out monthly based on your store's performance
• Individual bonus accelerators for high performers
• Great discounts with our Perks at Work scheme
• Flexible working hours/shifts
• Great training courses and career development opportunities

That means:

• Understanding each customer and their needs
• Setting the bar on coverage, reliability and customer care
• Solving queries for customer quickly
• Providing amazing experiences that make people feel good

To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers. Showing them how technology can elevate everyday moments into something truly special.

• Offer solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
• Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
• Matching our products and services to our customer’s needs, and selling them our amazing state of the art products and services.
• Achieving personal and store KPI’s
• You may be asked to work evenings or weekends depending on your shift work.

Required Knowledge, Skills, and Abilities