Job Description

You will be responsible for managing customers through the sales process, from initial enquiry to vehicle handover and follow up.

• Provide a knowledgeable, courteous, responsive, and efficient service personifying the brand.
• Ensure customer expectations and requirements are identified, and fully managed, throughout the sales process and beyond.
• Advise clients on finance, insurance and other products upselling where appropriate.
• To continually update and maintain knowledge of the brands products and services to ensure customers receive the very best service.
• To build, manage and maintain a list of viable prospects by maximizing all sales leads and tools such as the existing customer database, advert responses, showroom walk-ins and customer referrals etc.
• Pro-actively conduct telephone sales activity to generate new prospects and manage customers in the sales cycle.

Required Knowledge, Skills, and Abilities

• You will need to be, target-driven and Customer focused, Sales Consultant with a proven sales record, ideally within the motor industry or high value consumer products.
• Possess excellent customer facing skills with the ability to communicate at all levels. You will be competent in negotiating and closing sales whilst maintaining an excellent customer experience.
• Well-presented and able to engage and build positive relationships with existing and potential customers.
• Able to work with defined processes and guidelines and have good core administration skills to accurately capture customer details to the required standards.
• Have a passion for the industry and able to successfully enthuse/motivate others (customers and colleagues).
• Results focused, you will be resilient to manage customer objections and to learn from feedback.
• Honest with high levels of integrity.
• Valid Driving License