Job Description

To be successful in this role you will need to be a hard worker with good communication skills and someone who is able to provide excellent customer service.

Become an Apprentice in our store and you’ll have everything you need to truly realize your potential – from experience in a full-time role to an industry-recognized qualification and the support of a global brand, all whilst earning a real wage.

We’re always looking to the future - which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 12 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

Your on-the-job training will sit alongside structured learning that will lead to a nationally recognized qualification. At the end of your year as an apprentice, you’ll be a fully-fledged Level 2 Customer Service Assistant.

Why choose an Apprenticeship?

• Earn a salary (£225.00 per week)
• Gain valuable work experience in a full-time role
• Receive comprehensive and structured training, supported by a qualified assessor
• Deliver high-quality service in an innovative retail environment
• Become part of a team working towards a common goal
• Be entitled to paid holidays

We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It’s important that you are a great listener and communicator – as that’s what excellent service is all about. You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.

This is a new adventure, but you will need the organization, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.

What does the role involve?

• Giving customers top-notch advice
• Giving customers a warm welcome
• Dealing with orders
• Dealing with payments
• Delivering high quality products and service
• Pre-screening, telephone triage, collections, adjustments and repairs

Whilst you are employed as apprentice you will work towards achieving a nationally recognized apprenticeship - Level 2 Customer Service Apprenticeship. This is delivered in workplace by company Training, with regular visits from a regional trainer who will support and encourage you throughout the apprenticeship.

Required Knowledge, Skills, and Abilities