Job Description

This is an excellent opportunity for an experienced Customer Service Executive to join an established and dynamic manufacturing company. You will work within a busy and energetic team whereby you will provide support to all our customers, answering their questions and queries. You will also:

• Build strong relationships with key accounts and customers, through regular communication and contact in various forms, ensuring excellent service and timely responses
• Receive and input orders into the system ensuring a high level of accuracy and attention to detail
• Support all orders through the end-to-end process, answering any questions and queries customers may have
• Arrange bookings and liaise with other teams to ensure accurate and timely delivery of orders, and update customers accordingly
• Identify when useful, and create various reports regarding customers, orders and responses, utilizing the data and results to improve the department and wider business
• Assist with Accounts Receivable activities, including proactively chasing payments, sending copy invoices and statements and investigating overdue invoices
• Ensure all systems are kept up to date and managed effectively
• Support with various office support tasks on an ad-hoc basis, including dealing with incoming and outgoing post, answering the door, greeting visitors etc.

You will receive a highly competitive salary based upon experience, alongside:

• 25 Days Holiday + Bank Holidays + 5 Days Service Leave
• Opportunity for annual company bonus
• Hybrid and Flexible working opportunities
• Training and development opportunities within the global business
• Private Medical Insurance and Private Dental support
• Free onsite parking

Required Knowledge, Skills, and Abilities

As a bright and experienced customer service executive, you will be passionate about providing excellent customer service to all customers and confident in having difficult or challenging conversations. You will also have:

• Excellent communication and listening skills, with people on all levels
• Excellent IT skills, including Microsoft Office, particularly Excel (comfortable taking further courses on this if necessary)
• A keen eye for detail and able to work under pressure
• The drive to learn and develop within a role and business
• Friendly and supportive to both other team members and customers.