Job Description

• Provides efficient and effective administrative and secretarial support to the home, including document and report production, telephone enquiries, diary management, payroll input, dealing with service user's monies, petty cash, and recruitment processes, meeting and greeting visitors and other administrative tasks as appropriate. 
• Handles external and internal enquiries, recognizing the level of importance of particular enquiries or issues and applying the appropriate prioritization.
• Passes issues and enquiries for appropriate action to ensure the highest level of service.
• Ensures that all information and documentation is correctly processed in line with policies and procedures in order that regulatory, statutory, compliance and financial requirements are met.
• Maintains the audit trail ensuring up to date and accurate information can be provided or accessed as required. 
• Updates staff and resident records and central and local database systems, ensuring the accuracy of all data input.
• Ensures the effective operation of delegated administrative processes and procedures.
• Seeks to improve processes and the general ebb and flow of information so that the division can operate efficiently.
• Ensures the services and support provider offers good value for money and supports the overall aim of the site.

What's on Offer?

• Exciting opportunity to join a global logistics business
• Monday-Friday
• 25 days annual leave
• Great career progression potential

Required Knowledge, Skills, and Abilities

• The role holder should be educated to GCSE level or equivalent standard, with a high level of English and numeracy.
• The role holder should also possess excellent keyboard and PC skills with a basic level of proficiency for the standard range of office applications such as word and excel.
• The role holder will have exceptional organisation, reception, and clerical skills.
• The role holder organises and prioritises their own work within established procedures, but refers more complex issues to the appropriate manager.
• Generally, the role holder will work within existing procedures and processes; however, there will be the need for a flexible approach to problem-solving
• Previous work experience within an administrative, customer service, clinical, educational or other appropriate background