Job Description

• Taking calls from customers regarding their travel insurance claims
• Taking details regarding travel emergencies which could range from lost passports through to health emergencies
• Liaising with other parties where necessary
• Handling emergency cash transfers
• Supporting customer and assisting them regarding the paperwork required
• Collating documentation in relation to customer's claim

You'll get in return:

• 35 hour working week with shifts between the hours of 8.00 am and 6.00 pm - no evenings or weekends!
• 25 days holiday + bank holidays plus other excellent benefits
• Long term career prospects

Required Knowledge, Skills, and Abilities

• You will have exceptional customer service skills
• You'll be able to remain calm under pressure, and have the ability to calm others who may be under stress or upset
• You'll be highly professional and able to follow processes
• You'll be someone who wants to provide the best service, and who will always endeavor to go the extra mile