Job Description

You will thrive in a fast-paced atmosphere and strive to excel the store performance. They will need to support the senior leadership team by running a smooth, efficient and actively running business in the following areas:

Key Duties and responsibilities

• To set, implement and train team members to achieve excellence in standard operating procedures, service standards whilst managing the payment systems, inventory Management, Stock control and ordering systems of the store as per the brand standards set by company. 
• As Key holder & store in charge – responsible for complete operations of the store, setting an example for your team by being a ‘hands on’ manager
• Support the entire team in operations during busy times whilst maintaining & promoting HTA (Heightened time Awareness) to ensure the store to achieve service standards in line with the company’s KPIs. 
• Responsible for recruitment, training and developing the team. Also responsible for Human resource management including staff scheduling, disciplinary procedures, grievance handling and annual appraisal.
• Implement marketing strategy and activities as directed by the Area Manager.
• Upselling – ensure team are actively upselling to increase the average ticket which in turn increases sales and overall profits. 
• Forecast, review and motivate the team to Meet weekly KPI targets relating to Sales, food cost, labor costs, average delivery time etc.

Required Knowledge, Skills, and Abilities

• Be flexible and be able to work weekend and evening shifts 
• NVQ Level 3/BTEC equivalent education
• 1-year minimum relevant experience required in hospitality OR QSR environment. 
• Basic understanding of Microsoft applications
• Strong leadership and interpersonal skills 
• Prepared to work under pressure in this rewarding yet physically demanding role.