Job Description

• Installing micro-ducts into existing underground duct access systems.
• Carrying out blown fiber installations to individual buildings and apartment blocks.
• Installation of fiber-nodes, cables and optical splitters within a GPON architecture.
• Splicing, terminating and testing internal and external optical cables in-line with our rigorous quality standards.
• Upgrading and maintaining our national network of roadside distribution cabinets.
• Performing routine and ad-hoc quality assessments on both your own and subcontractors’ work.
• Troubleshoot, diagnose and swiftly repair fiber faults within the network to ensure minimum disruption to service.
• Responding to and resolving in-home customer faults and service outages.
• Assisting other installation teams across the UK where necessary to support customer needs, project timescales or customer demand.
• Delivering an exceptional, unmatched level of customer service at all times to both our new and existing customers.

This is a permanent role where a competitive salary, bonus and benefits package is on offer, including 25 days paid holiday per year (which rises to 28 days after 5 years), pension, life insurance and private healthcare. This is in addition to working in an honest, driven and energetic environment with the chance to work with some great people in a new and rapidly growing business!

Required Knowledge, Skills, and Abilities

A good understanding or keen interest in telecoms networks and technologies is required as is a basic knowledge of electrical safety. We are ideally looking for candidates with 1st hand exposure of installing telecommunications infrastructure in customer premises as well as at the roadside and underground. Specific experience of fibre-optic installation, splicing and distribution would be particularly advantageous.
The role will involve liaison with site management teams and our new home purchasers – so strong communication skills and a genuine passion for delivering a friendly, 1st class customer experience are paramount.
Although previous experience is preferred we will be happy to consider applicants with experience in similar sectors e.g. satellite/cable television installers and electricians. Where this is the case, a full and comprehensive programme of on-the-job training and support will be provided. Such candidates MUST be able to demonstrate and evidence their positive approach to customer service and must be fully reliable, dependable and willing to learn new skills.