Job Description

- Working with customers to determine, for each issue, the broad nature of the problem, the impact on the customer, and the urgency
- Manage responses internally across different teams needed to solve problems - core development, infrastructure, documentation and solution specialists
- Build long-term relationships with customers
- Identify and manage larger pieces of work (mini-projects) to help customers through larger pieces of support work - upgrades, changes to their build environment, etc.
- Helping to build a support team to handle their launch into SaaS from mid-2022

Required Knowledge, Skills, and Abilities