Job Description

- Working with customers to determine, for each issue, the broad nature of the problem, the impact on the customer, and the urgency
- Manage responses internally across different teams needed to solve problems - core development, infrastructure, documentation and solution specialists
- Build long-term relationships with customers
- Identify and manage larger pieces of work (mini-projects) to help customers through larger pieces of support work - upgrades, changes to their build environment, etc.
- Helping to build a support team to handle their launch into SaaS from mid-2022
will be joining a company that is growing, ambitious which ultimately creates opportunity for you to grow, and they are caring and flexible and they work with colleagues to understand what is important to them

Required Knowledge, Skills, and Abilities