Job Description

• Provide a high-quality reception service for the Counselling, Mental Health and Wellbeing Service, ensuring that enquiries to the service from students, staff and external agencies are responded to effectively and within agreed timescales, whether in person, by phone or via email.
• Provide administrative support for the Service, ensuring that processes relating to students registering with the Service and booking appointments are completed efficiently.
• Ensure urgent matters are prioritized and escalated in an effective and timely manner in line with agreed procedures.
• Maintain electronic files in the client record system for the Service, ensuring data accuracy and providing information to managers as required.
• Proactively support other members of staff and work collaboratively to complete tasks.

Required Knowledge, Skills, and Abilities

Excellent organizational and communication skills are essential for this role. You will also:

• Have experience that demonstrates you understand the boundaries of the role of a receptionist/administrator and are confident in following agreed procedures when referring or escalating enquiries
• Have the ability to remain calm in crisis situations 
• Be self-motivated with the ability to manage your own workload, including multiple tasks at the same time
• Have excellent IT skills, with the ability to input accurately into databases and use programmes such as MS Word and Excel
• Be able to work flexibly as part of a team and adapt to a changing workplace.