Job Description

The role holder will have responsibility for the delivery, insight and analysis on all elements related to commission, responsibility for driving improvement in forecasting and performance within the relative sales channel, and they will own the collation and payment for all commission and bonus due and resolution of queries for both external channels and all internal sales teams within SME.

You'll have the following responsibilities

• Responsible for the delivery, insight and analysis on all elements related to commission.
• Responsible for driving improvement in forecasting and performance within the relative sales channel.
• Own the collation and payment for all commission and bonus due and resolution of queries for both external channels and all internal sales teams within SME.
• Monitor their own work to ensure relevant processes, including governance/compliance considerations, are adhered to and managed appropriately, working with stakeholders to reduce risk and error.
• Communicate the benefits and importance of procedures across multiple stakeholder groups and articulate benefits including improved customer and Sales Experience, increased revenues and decreased costs.
• Ability to deliver process improvements through continuous improvement activity.
• Ability to see trends in performance reporting and make recommendations based on findings.
• Fast turnaround of sales reporting to allow the stakeholder/customer to be fully informed of the required data.
• Ability to change the level of detail required for the type of meeting, including but not restricted to top level forecast and/or individuals daily performance.
• Tight deadlines for bonus/commission run with focus on attention to detail and right first time.
• The team operates in a customer focused environment therefore differentiation of customer service is key to successful delivery.
• Internal Customers contact this team directly as such excellent customer service skills are essential.
• The role holder will have direct access to and impact on internal customers (Sales Directors, Heads of Sales, Sales Managers) so their understanding of the model, what we are able to offer as a commercial business and their requirements as a customer are all crucial to ensuring success.
• A wide range of internal stakeholders that the role holder will need to be in daily contact with.
• Communication skills and relationship building are key to the role, interactive PowerPoint presentations via live video meetings or F2F

Required Knowledge, Skills, and Abilities

• Demonstrates knowledge of PayPlan procedures and processes
• Understands the Business Sales environment and the importance of ensuring accurate commission payments
• Leads and contributes to the review of an end-to-end process
• Communicates difficult messages to internal customers
• Advanced excel skills
• Needs to understand the Business Sales environment
• Needs to have experience of PayPlan and the BT Commission approach
• Excellent communication skills – delivering difficult messages
• Data and trend analysis. Ability to produce narrative, through excel formulas, graphs and PowerPoint of an historic issues with sales data and/or future recommendations.
• No formal qualifications required, however role holder must be able to display an advanced level of excel skills.
• New entrants who meet the minimum criteria will take typically 2-3 months before they reach proficiency in the role.
• Typically, the relevant skills take 3-4 months’ time to develop.