Job Description

You will work closely with colleagues in and outside of the department providing Administration & Advisory support to the business which is efficient, responsive and customer focused.

To be successful in this role you will have a solution orientated mindset, appetite to learn, strong resilience and the desire to get stuck in, you will of course be well supported and given the opportunity to develop your skillset and knowledge of HR. You’ll work to tight deadlines so your ability to manage your time will be essential and as the first point of contact for our employees and customers, you’ll be confident managing telephone queries and communicating verbally. Your attention to detail will need to be spot on to ensure 100% accuracy of data and you’ll be comfortable using Microsoft Excel and Word.

Responsibility

• Provide a helpful, highly responsive, efficient and customer friendly HR Administration service to all customers via phone, email & Webchat functions
• Working to continually improve the service provided to our customers.
• Management of individual and team workflow to ensure all service requests are managed to meet / exceed agreed SLA’s
• Ensuring all service requests are logged accurately in the workflow system
• Seek support from HR Leads for advice with complex queries, escalating any potential issues to HR Team Leader
• Provide support to the wider business for general HR related queries and team specific process queries

Hours are - 7.45 – 4.15pm or 8.45am - 5.15pm –these are alternated weekly, however everyone finishes at 4.15 on Friday.

Required Knowledge, Skills, and Abilities

• Good verbal and written communication skills including an excellent telephone manner.
• Strong attention to detail with an ability to identify improvement areas in processes, service and customer experience.
• Awareness of goals and standards, with ability to follow tasks through to ensure quality and People Services standards are met.
• Well organized with ability to work accurately to tight deadlines.
• Strong understanding and respect for confidentiality.
• Accurate keyboard and data entry skills with excellent attention to detail.
• Able to work cooperatively within a team and on own initiative.
• Proficient user of Microsoft Office programs.
• Experience of working in a HR Shared Service Centre as part of a team or busy modern HR department.
• Experience of using SAP HR and/or CSM systems.
• Good understanding of HR processes, policies and procedures.
• Good understanding of HR/Payroll interfaces and how to handle pay related queries.