Job Description

You will be responsible for the Centre operations and commercial performance. Our buildings may be beautiful, and the tech may be top-notch, but it’s people like you who really complete the experience. If you join us as a Community Manager, you’ll lead the team within your Centre and as a collective, you’ll rally together to create total customer satisfaction, which means they happily return time and time again.

What’s in it for you?

• You get to work in an amazing office building with great facilities
• A structured, comprehensive induction and ongoing training to help you settle into your new role and grow your career
• Lots of variety and new challenges - no two days are the same
• An opportunity to run a Centre as if it was your own
• Dynamic working environments, with committed teams to build great relationships with
• Generous benefits and salary
• Sales & KPI led bonus & incentives
• We are a truly global business with 3,400 locations in 120 countries. This means we can offer continual development and opportunities for progression including international mobility.
• A truly diverse and inclusive workforce
• Work/Life balance - standard business hours (Monday to Friday)
• A full time, permanent job that you can rely on

Required Knowledge, Skills, and Abilities

Customer service - As customer service is the name of the game, you should have a background in the service industry where you’ve managed a diverse mix of people and customers. We offer lots a comprehensive induction and lots of training so we will happily consider people from a range of backgrounds and industries, such as Retail, Hospitality the creative arts, anywhere the customer is at the heart of the business.

Leadership - You’ll lead a small team of 1-5 people (depending on the size of the Centre) so should have previous management experience. Leadership means inspiring, caring and nurturing to ensure your people feel motivated to deliver world class customer service, every single day.

Tech - We use a variety of systems and tech in our Centre’s, so you’ll need to have a good command of basic IT packages such as MS Office, we will teach you the rest.

Problem Solving – No two days will be the same and each one will throw up interesting twists and turns, with hurdles to overcome. Problem solving is really important and you’ll be thinking on your feet, ensuring things always run smoothly.

Sales – As the face of the brand you will be best placed to showcase our amazing spaces. You’ll be taking new enquiries, touring customers around your Centre and closing the deal!