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Service Operations Administrator
  • United Kingdom - Manchester -
2 years ago
Administrator
Full Time
Job Description
  • Accurately enters Field Service sales and internal order requests into Sales Force / Oracle per clean order book process
  • Ensure customer addresses and product information is entered accurately in Sales Force / Oracle
  • Update / maintain customer specific Asset details using Sales Force
  • Create and manage spare part quotes using Excel & Sales Force
  • Maintains Third Party Blanket Purchase Ordering and Spend schedule, supports in related rectification of billing, credit or other financial inquiries
  • Monitor and expedite spare parts for system down situations etc.
  • Coordinate and ensure correct RMA management for parts returned from the field
  • Executes reporting via Oracle / Teams: Bookings, Billings, Backlog

Required Knowledge, Skills, and Abilities
  • Demonstrate at least two years relevant administrative experience
  • Preferably have an understanding / awareness of Supply Chain / Logistics / Warehousing
  • Preferably have experience in either / or Oracle / SAP / Sales Force
  • Excellent verbal and written communication skills
  • Execute Sense of Urgency, represent the voice of the customer
  • High organizational skills and ability to multitask
  • Must be flexible, fast thinking, conscientious, acceptance of change management
  • Be self-driven and a team player.
  • Proficient in MS Office applications: Teams, Word and Excel
  • Sales Order & Contract Management / Reverse Chain logistics experience, would be advantageous.
  • Additional Language skills, would be advantageous.

Reference no: 93121

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