Job Description

Specific responsibilities include-

• Day to day management and proactive team leadership of the EA team
• Partnering with the business to understand and forecast business requirements and priorities for effective EA deployment
• Develop and maintain solid working relationships with key stakeholders to effectively deliver a seamless EA business support service
• Managing re-allocation of Executive Assistants due to Partner movements, and also movements within Executive Assistant team due to leave/reduced hours/exits.
• Implementing standardised operating policies and practices with a focus on continuous business improvement, business efficiency and enhanced service delivery
• Influencing, implementing and creating a vision for change by championing the delivery of change across the EA team
• Acting as the first point of escalation from Partners to resolve difficult issues or where senior intervention is required
• Proactively monitor service quality and delivery, responding to and taking action to key stakeholder feedback
• Leading the EA team through the performance management cycle, including check-ins, performance reviews, use of iRPM and My feedback tools Partner due diligence and providing formal and informal feedback
• Identifying and managing EA performance/absence issues with support from Head of Business Support and HR functions
• Oversee and participate in the recruitment process of EAs, including the effective on-boarding of new EAs and exit of departing EAs
• Identify and mobilise opportunities for EA development through formal/informal learning opportunities and experiences
• Coaching and mentoring the EA team to create a high-performance culture with a focus on quality standards and service delivery
• Organising and planning EA team meetings, community events and team celebrations
• Working with Head of Business Support and other EA Team Managers to operate seamlessly as one EA Business Support Leadership team
• Collation and submission of operational and service management statistics in line with the CBS approach to service management
• Monitoring, managing and reporting on EA utilisation within the team
• Managing diverse teams within an inclusive team culture where people are recognised for their contribution
• Collaborating with peer group colleagues, senior leadership and stakeholders to fulfil, and sometimes lead, continuous service improvement projects to help establish standardisation, clear processes and service excellence within this new function.

Required Knowledge, Skills, and Abilities

• Relevant experience in a team leader role, preferably within a professional business support environment.
• Experience in the allocation, deployment and management of Executive Assistants
• Relevant experience of standardising and improving ways of working.
• Experience of proactively identifying opportunities and driving forward effective, relevant business solutions.
• Relevant experience engaging with senior leadership
• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Excellent written and oral communication skills.

Desirable

• Strong team leadership skills and ability to manage large remote teams.
• Solution-oriented and demonstrates a willingness to own and solve problems.
• Ability to manage senior stakeholders effectively.
• Ability to work effectively under pressure and to prioritise workload.
• Demonstrable organisational skills, managing multiple team members and stakeholders.
• Resilience and initiative.