Job Description

We are looking for a supportive, enthusiastic person to join our friendly team to provide an efficient reception and clinic support service. You will have good attention to detail and interpersonal skills, together with the ability to priorities your own workload to meet deadlines.

• You will play an essential role within the team, helping to maintain good working practices.
• You will be willing to adapt to change, learn new skills, be flexible to the needs of the service and have a good knowledge of general office procedures, together with organizational, communication and keyboard skills, delivering high quality administrative support and patient care.
• We actively encourage personal development and access to training and as a result your own structured personal development plan will support your future development.
• To communicate with service users in a sympathetic and empathetic manner using tact and diplomacy both in person and over the telephone.
• To understand potential barriers to communication, e.g. language difficulties, disabilities, and modify style/method of communication appropriately.
• To communicate effectively with all members of staff and external agencies ensuring that a professional manner is maintained at all times.
• To investigate the location of health records and appropriately track these on Lorenzo.
• To ensure that health records are filed away accurately in the library to prevent delays in patient care.
• To take action in line with escalation procedures to ensure health records are available for outpatient clinics and admissions.
• To ensure outcome forms are completed correctly during a clinic session liaising with medical and nursing staff to achieve this in a timely manner.
• To work within all Trust Policies appropriate to the role.
• To support the provision of data or health records for audit purpose.
• To ensure that company is fully updated with the attendance and outcome status for all patients in line with the Patient Access Policy standards.
• To ensure outpatient procedure coding is entered onto Lorenzo in a timely manner if indicated as appropriate on clinic outcome forms.

Required Knowledge, Skills, and Abilities