Job Description

To undertake the administration of all referrals received into the team. To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust’s policies and procedures.

• To undertake the comprehensive administration of all referrals received into the teams.
• To ensure that all relevant referral information is recorded and other relevant information systems and be responsible for the security of the information contained within these systems
• To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents.
• Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.
• To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
• To attend meetings as requested by the teams and to take accurate minutes, process and distribute them as necessary.
• To continuously review administrative processes within the team and contribute to the ongoing development of the service with the Administration Manager
• To work with and support the Team and Team Manager in their day to day work.
• To undertake such other tasks that may be required from time to time by the professional staff within the Team.
• Willing to undertake all necessary training required to carry out the role
• Use of a car or access to a means of mobility to travel across the Trust footprint
• Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies
• Appointments to regulated and controlled activities require an standard DBS disclosure.

Required Knowledge, Skills, and Abilities

• Good level of general education.
• Competence with Microsoft Office suite of applications.
• Significant administrative experience.
• Ability to work as a member of the team and individually.
• Excellent communication and interpersonal skills