Job Description

• Independently completes a wide range of administrative activities in support of a one or more managers who is/are responsible for leading a group or department
• Interacts daily with the assigned manager('s') direct reports and/or team. Interactions may occasionally be at the leadership level
• Supports manager(s) and/or team in completing daily activities and managerial/administrative tasks. Exercises autonomy in troubleshooting a diverse range of sometimes complex issues as they arise.
• Tasks are frequently advanced and complex in nature. Has some latitude for time management and selection of work methods/approach for completion of own work.
• Appropriately and effectively addresses complex issues escalated to the assigned manager('s')/team member('s') office. Displays ability to appropriately interact with leaders during occasional interactions inside the organization.
• Requires ability to effectively prioritize competing requests and switch focus as needed; often must negotiate prioritization of administrative activities with team members/manager(s).
• Participate in ad-hoc special projects or administrative initiatives.
• Other activities often reflect some elements of the professional discipline supported (e.g., HR, Risk, Finance).
• May provide advice/training to new or less experienced team members.
• Performs advanced, diversified and sometimes confidential administrative duties requiring broad and comprehensive experience, skill and knowledge of organizational policies and procedures.
• Schedules meetings, prepares and distributes meeting agendas and minutes. Makes travel arrangements and maintains calendar of appointments for assigned manager(s) and/or team.
• Activities may also encompass disciplines such as event planning, bookkeeping, as well as standard areas like word processing, data entry etc.
• Applies discretion to triage a wide range of requests, questions and problems directed toward the assigned manager(s) and/or team.
• Expected to addresses and/or identify the level of urgency and escalate as necessary.
• May be expected to prepare draft correspondences, memoranda and reports on behalf of and for review by the assigned manager(s) and/or team.

Required Knowledge, Skills, and Abilities