Job Description

They provide support with booking and tracking our employees’ medical competencies to ensure people are safe to do their job and check driving licenses for people using our company vehicles and therefore, play a key role in our safety vision. The team also perform various HR admin tasks like for example, providing references as and when requested.

You will manage, triage and monitor emails received into team mailboxes and complete the daily KPI tracker as well as use additional data capture tools. You will have access to navigate through various case management systems and complete daily downloads of employee information for analysis, manipulation and upload to the appropriate Network Rail system in line with agreed SLA’s.

In addition, as part of the role you will create and send daily bulk uploads as part of employee medical programme and complete employee references in line with our Policy requirements. As part of the job, you will produce system exception reports with the use of Excel and play a role in the creation and maintenance of our Standard Operating Procedures and process maps.

Other aspects of the role include, regularly liaising with our employees, including line managers and other stakeholders to effectively respond to various HR Admin related queries and contributing to daily team huddles, presenting team updates on workloads and highlighting any issues.

Required Knowledge, Skills, and Abilities

• Strong attention to detail and accuracy
• Confident in the use of Microsoft Office packages, including Excel
• Effective communication skills, both written and verbally
• Experience in managing multiple workloads and processes
• Exceptional customer focus/engagement
• Proven administrative / analytical skills
• Experience of delivering continuous improvement