HR Assistant
Full Time
Job Description
- Responding to telephone, email and on-line enquiries and providing answers; managing the enquiry from initial contact to closure and ensuring a high level of customer service. The job holder will ensure that correct and timely advice is provided and escalate issues when appropriate;
- Providing transactional processing and administration for all main HR processes including on-boarding, pre-employment checks, appraisals, performance management, salary and bonus review, secondments, leavers, retirements, maternity/new parent leave, work experience, long service awards and renewal of fixed term contracts;
- Providing external correspondence to include, references mortgage/rental applications and business visa letter;
- Updating documents in response to new legislation or policy changes;
- Actively participate in regular team meetings to ensure information is shared.
- Involvement in HR projects;
- Administration support for the Trainee Development team including trainee new joiners and newly qualified associate processes;
- Updating and maintaining accurate information on the firm’s HR System (Workday) and other filing systems;
- Building and maintaining effective relationships with the other members of the HR team;
- Actively participating in process improvement discussions and implementing necessary changes.
Required Knowledge, Skills, and Abilities
- High level of PC/database skills, including MS Office and Excel;
- Customer service experience within a professional or commercial environment;
- Excellent telephone manner;
- Exceptional attention to detail in all aspects of work produced;
- Previous experience of Workday or other HR database preferable;
- Proficient English language skills.
- Clear and concise written and oral communication skills;
- The ability to build working relationships with a range of people at all levels;
- Proactive approach with a 'can-do' attitude;
- Identifies and communicates opportunities to improve the way that work is done;
- Excellent organizational and time management skills with the ability to manage tasks efficiently and with a high attention to detail;
- Positive attitude with strong team skills, sharing knowledge, collaborating with and supporting colleagues;
- Excellent customer service skills with a helpful and responsive approach;
- Flexible in approach and adaptable to change or changing deadlines;
- Resilient and calm under pressure;
- Motivated, results and delivery focused with a commitment to quality of work;
- Strong attention to detail and good at prioritizing workload;
- Takes ownership and actively looks for personal learning and development opportunities;
- Demonstrates sound judgment;
- Commitment to the highest level of integrity;
- Focus on finding the right solutions and problem solving;
- An understanding of working across cultural boundaries;
- Ability to manage self and maintain level of objectivity and professionalism.
Reference no: 93311