Job Description

The role will entail taking calls from patients to assist in booking outpatient appointments and dealing with any patient enquires that result from the calls. There will also be a number of other appointment related tasks that will need to be completed during the course of the working day; therefore the work will be varied and interesting.

Applicants will need to be organized, hardworking, adaptable, committed and motivated individuals to help us provide a patient focused service representing.

The posts require someone who can work as part of a busy team and/or on their own initiative. The successful applicant must be reliable, with excellent interpersonal skills, and be prepared to perform a variety of tasks.

The post requires someone who is educated to GCSE grade C and above or has the equivalent qualification or has demonstrable experience in an administrative role. All qualifications stated must be able to be proved, failure to evidence all stated qualifications could lead to the offer of employment being retracted

To assist with ensuring we have a seamless recruitment process, we are creating a talent pool of Clerical Officers for within the Outpatient Appointment Centre. This means that if at interview we feel you’d be appointable but we do not have enough vacancies at the time, we will keep your details on record and could contact you to offer you a position for up to three months after the interview.

Required Knowledge, Skills, and Abilities