To maintain paperwork and electronic records in order to ensure a high level of contract compliance and specifically to; Audit electronic system against paper system, ensure all files are in line with contract KPIs and processes.
Update systems on a monthly basis.
Maintain knowledge on contract changes to KPIs and inform providers.
Check evidence for compliance with contractual requirements prior to submission to funding body.
Work within strict data security protocols.
Maintain accurate Petty Cash records and processes.
To provide general administrative support for the team, e.g. take telephone referrals and enquiries, manage front desk enquires, meet and greet.
Work alongside colleagues to ensure compliance with procedures and to ensure that caseloads are managed effectively.
To communicate information in both a professional and informal manner to the general public.
Ensuring the smooth running of the office by efficient and effective time management of one’s own work.
Raising payments and purchase orders using internal financial systems.
Working on and communicating with internal finance department systems and processes.
Required Knowledge, Skills, and Abilities
A warm, approachable style to delivery is required in order to build relationships and rapport.
Ability to understand, demonstrate and apply GC values: Make a positive difference, Stronger together, empower people, Do the right thing, Build on success.
Must have a methodical approach and an ‘eye for detail’, organization skills and excellent IT skills.
Experience working in an environment where we have customers with multiple barriers (offenders, disabled people etc) to progression and employment can be an advantage.
Must have strong interpersonal skills to deal with customers.
Ability to work effectively as part of a team.
Willingness to undertake training as required.
Ability to work to challenging targets and key performance indicators.
Flexible approach to work including willingness to travel.