Job Description

You will provide excellent customer service to clients, juggle bookings, and provide administrative support. You will be expected to work on your own initiative, deliver fantastic customer service, be a natural people-person and think on your feet:

• You will provide excellent customer service to a range of clients mainly over the telephone – so a confident telephone manner is a must.
• Schedule events and manage logistics with clients and trainers, ensuring the accurate capture of information on databases/spreadsheets and ensuring the process delivers a quality experience to the client.
• Proactively manage the timescales for holding dates and availability ensuring that client, trainer and business needs are met.
• Review event evaluations and take appropriate action to address issues raised in order to continuously improve the service to clients.

This position is a hybrid working role (very flexible) with 1-2 days office based and the rest working from home. IT equipment will be provided. This is an exciting opportunity to join a large organization with great career prospects, benefits package and team environment.

• Full-time working hours Monday – Friday 9-5pm
• 24 days of annual leave per year, an extra day off on your birthday (nobody should work on their birthday) bank holidays, team ‘wellness’ days and Christmas shutdown

Required Knowledge, Skills, and Abilities