£23000 - £25000 Per year
Customer Service Advisor
Permanent,Full-time
Job Description
- Booking of customer annual service visits, including contacting the customer, scheduling the engineers, and raising and checking the necessary work reports
- Follow up with customers after engineer visit and arrange quotations where required
- Raising support tickets on system
- Providing quotations, and taking orders for parts
- Liaising with the technical team where required
- Handle incoming service related calls, emails and manage webchat
Required Knowledge, Skills, and Abilities
- Experience within a corporate customer service environment
- Must be organized and able to manage priorities
- Excellent Microsoft skills and computer skills
- Excellent communication skills for liaising with customers and team members
Reference no: 93417