Job Description

We are looking to recruit a highly motivated and enthusiastic individual to join our team of reception and administration staff on a full-time basis.
You will provide comprehensive administration support for the Emergency Department which supplies Emergency care 24 hours per days 365 days per year and the successful candidate will be expected work a mixture of days, nights and twilight's on a Rota basis.
You must have well all round administration skills, excellent interpersonal and communication skills with customer service experience and be computer literate. You will have attention to detail and the ability to prioritize incoming work so as to help with department targets. With a strong emphasis on customer service, you will have good interpersonal skills and the ability to liaise with people at all levels

• Accurately record all related data for new and follow up attendances.
• Update and revise information where necessary using the System.
• Where possible, obtain the information by liaising with the patient directly.
• Liaise with personnel from North West Ambulance Service (NWAS) or appropriate external agencies to obtain patient information as and when required.
• Ensuring confidentiality is maintained at all times.
• Register all Mastercall patients using the system and liaise with clinicians regarding suitable patients.
• Co-ordinate the arrangement of follow-up appointments for Clinics, Fracture, ENT, Hand Clinics and any other out-patient appointment as instructed by medical staff.
• Accurately record information for patients attending the department that have disclosed their status and refer to the local authority if required.

Required Knowledge, Skills, and Abilities