Job Description

You will be responsible for logging & jeopardy managing tasks and events using the system, checking that the correct category & KPI’s are assigned to every event raised, and update & close tasks and events according to SLA’s to avoid financial penalties.

This includes liaising with the client, helpdesk, sub-contractors and operational staff to ensure that reactive and planned maintenance activities are delivered; review maintenance task progress in both client and helpdesks; and assist with financial systems and information, including Excel spreadsheets, raising Purchase Orders and Invoices.

We will also look to you to prepare the PPM (Planned Preventative Maintenance) job sheets & arrange delivery to the sites; communicate with the site team for status updates; and provide admin support including reports and finance, to ensure contractual obligations are met.

Required Knowledge, Skills, and Abilities

To be a Helpdesk Administrator with Kier, we are looking for those who have had experience within a helpdesk, coordinating or planning type role. To get the most out of this role, you should have strong stakeholder/customer service skills, problem-solving skills, attention to detail, and confident using Excel & collating data.

Whilst previous Helpdesk or FM experience is not required, it would be a bonus, as well as if you hold some knowledge of Concept Evo or similar CAFM system.