Job Description

The focus is to deliver world-class customer service in a fast paced environment to delight our customers, grow our business and contribute towards achieving and exceeding Northfields' goals and targets. The Customer Services Coordinator will be the primary internal point of contact for a defined customer base, working predominantly on-site and supporting both the internal and external teams to achieve business objectives and service goals.

Key responsibilities of the role will include processing new and repeat customer orders, customer invoicing, creating purchase orders and coordinating artwork preparation in line with the service level agreements.

You will be expected to analyze customer forecasts, forward plan stock replenishment, proactively reduce made to order stock within the warehouse and continually challenge and develop internal process.

In order to be successful in the role you must be able to build strong relations with customers, both internal and external, work well with the customer services team to provide a flexible and efficient service and be competent in dealing with customer complaints, reporting the data and finding resolutions to ensure customer satisfaction.

Benefits

• 25 days' holiday plus bank holidays
• Pension scheme
• Employee Assistance Programme
• Life assurance
• Income protection
• Shares Scheme
• Cycle to Work
• Shopping Discounts

Required Knowledge, Skills, and Abilities

• Excellent communication skills (written & verbal)
• Proficient in the use of Microsoft Office
• Ability to priorities and manage own workload effectively
• Organized with meticulous attention to detail
• Thrives in a fast paced environment with strong multi-tasking and time management skills
• Seeks to consistently deliver best in class service
• Exposure to a manufacturing environment
• Previous experience of working with integrated business systems would be beneficial
• Customer Service related qualification
• Demonstrates a willingness to progress